NDIS Basics for Service Providers: Understanding the Participant's NDIS Journey - webinar replay

Recorded 22 March 2023

As a service provider, you play an important role helping to improve the lives of your NDIS clients.

In this webinar we walk through the NDIS journey that your clients are on, so you can see where you fit in and add extra value. Knowing what your NDIS client must go through will give you a better perspective on how you can help and be part of the solution to them.

THIS WEBINAR COVERS:

- The participant’s NDIS journey and how you could fit in

- The structure of an NDIS budget

- Is it worthwhile being NDIS registered?

- What a participant looks for in a service provider

- How to build a working arrangement with a potential NDIS client

KEY TAKEAWAYS:

- Your client is on a journey, and it’s a tough one. Be there to support them along the way.

- Try to create an environment where your clients feel safe letting you know when they’re unhappy. This gives you a chance to adjust what you’re doing to provide a better service, as well as get ahead of any complaints.

- You may be asked to provide evidence to assist your client with their plan reviews, remember to focus this on how their disability impairs their day to day activities.

- Every NDIS plan is different, because every NDIS participant is different. Work with your client to help them use their funding in the best way possible.

- The NDIS Pricing Arrangements and Price Limits document is a great source to find out what you can and can’t claim for.

This webinar is supported by our friends at @okayokke who are passionate about NDIS sole traders and helping them simplify the management of their cashflow and finances so that they can focus on the more important things. Try okke free for 6 months: https://www.okokke.com/ndis-invoicing/

RESOURCES MENTIONED IN THIS WEBINAR:

- NDIS Guide to writing a support worker letter:

https://www.ndis.gov.au/media/1476/download?attachment

- Kinora blogs on goal setting you can share with your clients:

https://www.kinora.com.au/advice-articles/give-your-ndis-goals-some-scope

https://www.kinora.com.au/advice-articles/translate-your-goals-to-ndis-speak

https://www.kinora.com.au/advice-articles/8-domains-of-life-goals-planning

- Kinora blog about the different support categories and what they can cover:

https://www.kinora.com.au/advice-articles/ndisfunding

- NDIS Pricing Arrangements and Price Limits Document:

https://www.ndis.gov.au/providers/pricing-arrangements#ndis-pricing-arrangements-and-price-limits

- “Reasonable and Necessary” checklist you can use with your client to help understand if a service can likely be covered:

http://bit.ly/3ismRXn

- My Plan Manager blog on the pros and cons of becoming NDIS registered:

https://myplanmanager.com.au/to-register-or-not-to-register/

- NDIS Code of Conduct:

https://www.ndiscommission.gov.au/about/ndis-code-conduct

- NDIS Quality and Safeguards Commission information on managing complaints and incidents:

https://www.ndiscommission.gov.au/providers/providers-complaints-and-incidents

- Service agreements:

https://www.ndis.gov.au/providers/working-provider/connecting-participants/service-agreements

- Invoice template:

https://myplanmanager.com.au/wp-content/uploads/2023/Invoice%20template%20pdf%20fillable%20December%202022.pdf?_t=1678078337

- Kinora for Service Providers:

https://www.kinora.com.au/providers