Kinora is an online community created by My Plan Manager to help people with disability and their supporters to connect with peers, people knowledgeable about the National Disability Insurance Scheme (NDIS), disability sector professionals and service providers, and assist them to build lasting connections with the people and businesses that can support them throughout their lives.

Whether it’s a question about the NDIS, a problem you’re trying to work through, people you’re trying to connect with, or a service you’re wanting to locate or market, Kinora – a community of solutions – will be right by your side.

Kinora provides:

• a respectful, moderated online community discussion forum that people with disability and their supporters can turn to whenever they want advice on matters such as accessing the NDIS, securing an NDIS plan, and connecting with local service providers;

• access to Kinora coaches, who are here to facilitate conversations about the NDIS, share information and help find answers to your questions; and

• the Kinora Marketplace – which puts service providers from across Australia in front of thousands of potential clients, connecting people with disability to the supports and services they need, when they need them.

Kinora is a community of solutions that anyone can join, and the great news is, we’re just getting started. As our community grows, so too does its demand for quality services and expertise from reliable providers that people can trust.

Joining Kinora as a consumer is simple – just visit www.kinora.com.au, and click the orange ‘Sign up or Login’ button, which will take you to a short online form. All you need is:

• a valid email address

• an 8 character password; and

• a unique username or nickname (this will be the name that other people see when they talk to you on Kinora’s discussion forums).

Once the form is completed, the Kinora team will send you an email asking you to verify your identity. Simple click ‘verify email’ and get started.

To change your email address or username, email contact@kinora.com.au and we’ll help you out.

Kinora is a professionally moderated community that also offers a Marketplace to connect consumers to local and national service providers. It is actively monitored to ensure a positive, judgement-free, and inclusive community, and one that includes appropriate supports, services and providers.

Everyone in the Kinora community can be themselves and feel safe asking for advice and sharing experiences, as well as good news stories and ways to get the most out of the NDIS.

Here’s how to get started:

1. Create a personalised profile when you first sign up – that will let you log in and post in the Kinora community.

2. Filter and search by keyword to find topics, discussions, questions and answers that interest you.

3. Explore Kinora Marketplace and the opportunities it presents to people with disability and their supporters, as well as to service providers.

Before you start posting, be sure to read our community guidelines. The guidelines cover off a few simple house rules for interacting in the Kinora community.

A Kinora coach is a person who helps facilitate the conversations happening on Kinora. They have NDIS knowledge gained through a combination of vocational training, ongoing research, and lived experience, and they can answer your questions or direct you to those who can.   

A Kinora coach can help provide you with the latest information about the NDIS and support you navigating it. They’re online at different times of the day during the weekdays – typically from 9.30am-5.30pm (AEST), Monday to Friday.

Service providers are welcome, both as members of the Kinora community and as merchants advertising their business and services in Kinora Marketplace.

Kinora Marketplace connects businesses to thousands of people with disability – including NDIS participants – who are actively seeking to find and engage with trusted providers (aka you!).

To join the Kinora community and Kinora Marketplace, visit https://www.kinora.com.au/providers.

Kinora Marketplace connects businesses to thousands of people with disability – including NDIS participants – who are actively seeking to find and engage with trusted providers.

Kinora Marketplace enables service providers to:

• build their business’ brand awareness;

• answer questions from others in the Kinora community;

• build relationships with consumers and engage with potential clients in your local area and around the country; and

• take booking requests.

For more information about Kinora Marketplace, visit https://www.kinora.com.au/providers.

The Kinora Team can be contacted via email at contact@kinora.com.au

Kinora Marketplace increases exposure and builds credibility and awareness for service providers. By profiling your business and its services through Kinora Marketplace, you will make it simple for consumers in the Kinora community to find and contact you.

As subscribers to Kinora Marketplace, service providers get:

• a business profile and as many service listings as they need to highlight their expertise and present their full range of service offerings;

• service listings that are searchable and findable by keyword and location;

• direct access to consumers, and the ability to take enquiries and booking requests through private chat; and

• opportunities to be part of the Kinora community, attend online events, and connect with service seekers.

The subscription fee for service providers is $49.95 per month. The subscription will automatically renew each month.

The investment of $49.95 per month will automatically renew each month unless cancelled.

Merchants in Kinora Marketplace can cancel their subscription any time before their next renewal date and their subscription will not be renewed. In such cases, their subscription services (business profile and service listings) will stay active on Kinora Marketplace until their current subscription period ends.

Once the subscription period ends, the business profile and service listings will deactivate and will not be visible to the Kinora community. Service providers can restart their subscription at any time and reactive their business profile and service listings.

If they require their business profile and service listings to be immediately deactivated, they can email contact@kinora.com.au to have them manually removed.

To cancel a Kinora Marketplace subscription, simply click on your profile image at the top right-hand side of the Kinora website and select ‘Subscription’.

You will then see a ‘Cancel Subscription’ button.

Once selected, your business profile and service listings will remain on Kinora Marketplace until your subscription period ends.

If you need to cancel and deactivate your service listings before your subscription period ends, you can email contact@kinora.com.au.